Shipping policy

 

12.     SHIPPING

12.1  All goods are shipped either by our nominated distribution company or by our own vehicles. A signature will be required on receipt.

12.2  Unless otherwise stated please allow 7 to 14 days for delivery.

12.3  Please note, the delivery drivers will be instructed to deliver the goods to the front door of the delivery address. Delivery to the front door can only happen if the driver has a pump truck available otherwise delivery will be kerbside  If there is no clear pathway to the front door delivery will be made kerbside side only.  For insurance purposes, we can not carry goods into your home. For health and safety reasons baths will not be carried up or down outside steps. Deliveries are an all-day service between 8 am and 7 pm.

12.4 Orders shipped outside of the UK will not be charged UK VAT at 20%. Customers will be charged the taxes and duties of the end destination country and these are payable before the goods will be delivered.